HELP AND CONTACT

Let’s talk about your cargo.

TuCone Cargo is a TuCone tool for planning cargo layouts in containers and on pallets.

Access, payments and support

Submit or track a request

No sign-in required. Keep your reference and private key to check the status and response.

Write to profesional1@tucone.com with your account email, the date and a description of the issue. For payment issues, include the transaction reference. Do not send passwords or full card details.

You can also send feedback from the planner using your account’s feedback button.

First sign-in

Create your account with Google or verify your email. Eligible accounts receive two trial calculations. If you already have access, choose Sign in.

Sign in →

Your balance

Check your balance and validity before calculating. Plans and prices are listed on the Plans page and confirmed before payment.

View my account →

Save your work

Download your project file and use Open project to restore it. Your browser draft may be lost if you clear browser data.

View an example →

International payments

Payments processed by Wompi

To pay, you will go to Wompi’s payment environment. TuCone does not receive or store your full card number or security code; it keeps the reference and status needed to activate your access.

Payments are processed in Colombian pesos (COP). Wompi accepts domestic and international Visa, Mastercard and American Express cards, subject to available payment methods and bank approval. If your card uses another currency, check conversion rates and fees with your bank.

Choose card payment in Wompi and keep the transaction reference. The site’s exchange rates are informative and do not determine your bank’s conversion rate.

International trade services

Let’s review the origin, destination and cargo type to determine the support you need.